Shipping policy

Pickups & Deliveries

Once an order has been picked up or accepted at delivery, the handling of the product becomes the customer’s responsibility.

Cakes and pastries are delicate and require proper handling and storage. We recommend keeping cakes level during transport and away from direct sunlight. Heat exposure can soften buttercream and compromise the design. We are unable to offer replacements or refunds for damage that occurs after an order leaves our shop.

Unclaimed orders will be held for up to two days. After that time, they will be discarded and cannot be refunded.